Frequently Asked Questions
How do I place an order?
Browse our shop, add the bags you love to your cart, and complete checkout with your delivery details. You can also reach us directly on WhatsApp to inquire about a specific piece before ordering.
What payment methods do you accept?
Orders are confirmed via our checkout form, with payment and delivery arrangements finalized over WhatsApp or email once your order is placed.
Are your bags authentic and new?
Yes. Every handbag is carefully curated and quality-checked before it reaches you. We only sell new, authentic pieces from our listed brands.
How long does delivery take?
Delivery timelines depend on your location. We'll confirm an estimated delivery window with you directly after your order is placed — see our Shipping & Delivery page for more detail.
Can I return or exchange a bag?
Yes, subject to our Returns & Exchanges policy. Please reach out within the stated window with your order details and we'll guide you through the process.
How can I check if a bag is in stock?
Stock status is shown on every product page. If you'd like extra confirmation, message us on WhatsApp with the product name and we'll confirm availability.